CUSTOMER SERVICE
For any questions or concerns email jord@wrenandroesway.com — Our customer service is online during the regular business hours of M-F 8am-5pm. Please allow up to 48 hours to receive a reply. If you do not receive a response, please resend the email with the subject “48 hour follow up.”

RETURN POLICY
All sales are final, we currently do not accept returns as each item is made to order. If you receive damaged goods or the wrong size and/or item, notify us within 5 days of receipt and we will arrange for a replacement. Please provide your order number and the name associated with your order. 

SHIPPING
Please allow five days for your order to process. It may take another 2-3 days for your order to be shipped out. You will get a shipping confirmation via email the day your label is created.=

PACKAGES RETURNED TO SENDER
Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order is Null & Void. Again, all items returned to sender because of a customer address error will be recharged the shipping rate